Question 1

How is train punctuality measured on Train Times UK?

Accepted Answer

A service is counted as on time when it arrives within five minutes of its scheduled time. Delays and cancellations are taken from live UK rail data feeds and aggregated for each station report.

Question 2

How often is the data updated?

Accepted Answer

Live departure boards refresh regularly, while station punctuality reports are recalculated from recent service data and cached to keep pages fast.

Question 3

Which UK stations have punctuality reports?

Accepted Answer

Live departure boards are available for UK stations in the station directory. Detailed punctuality reports currently focus on major London stations.

Question 4

Where does the data come from?

Accepted Answer

Departure, delay, platform and cancellation data comes from National Rail and related UK rail data sources.

Question 5

Can I claim compensation for a delayed train?

Accepted Answer

Compensation is handled by the train operator that ran your service. Check the operator site for Delay Repay or other compensation rules.

Frequently Asked Questions